Frequently Asked Questions

WHAT IS HIGH VOLTAGE COFFEE?

We are a family owned and operated Australian business that delivers premium small batch freshly roasted coffee. We have a passion for making quality coffee with an exciting and unique taste, and now bring our passion of coffee to you. Our love for coffee runs deep and in 2018 we started the now famous High Voltage Coffee™ a family owned & operated business specialising in roasting and blending Australia's strongest premium gourmet coffee, which has now become Australia's favourite go to strong coffee, selling 1000's of kilo's weekly to coffee lovers, cafes and business's Australia wide. We’re passionate about the quality of our coffee, and we continue to oversee every aspect of our operations to ensure we are consistently providing the best coffee experience for everyone.

HOW STRONG IS HIGH VOLTAGE COFFEE?

High Voltage Coffee is certified to contain 1150mg of caffeine per 12oz cup. Lab tested by: Australian Government Department of Industry, Innovation and Science | National Measure Institute. Check us out on Caffeine Informer here: https://www.caffeineinformer.com/strongest-coffee-brands

ITS STRONG COFFEE... BUT HOW DOES IT TASTE?

High Voltage Coffee is made with premium hand selected Arabica and Robusta beans and perfectly small batch roasted in our unique way to eliminate any bitterness that has been associated with high caffeine blends and deliver a delicious, smooth and strong coffee. But hey, don't take our word for it, give it a try and let us know what you think, we bet you won't be dissapointed.

WHAT IS THE STRONGEST COFFEE IN AUSTRALIA?

High Voltage Coffee™ has been lab tested to contain 1150 mg letting us take the #1 spot of Australia's Strongest Coffee. Check us out on the list here: https://www.caffeineinformer.com/strongest-coffee-brands

HOW DO I SIGN UP FOR A SUBSCRIPTION?

We made it super easy for anyone to sign up to our coffee subscription. Just click on Whole Beans or Capsules, then select your frequency 7 days, 14 days, 21 days or 30 days and enjoy receiving your always fresh coffee straight to your door. You need to create an account on our website to ensure you can update your subscription later, like pause, stop, skip, change frequency, or change coffee.

PLEASE NOTE: If you cant see the subscription option on the coffee page, please refresh your page or clear your cache.

IS THERE A MINIMUM SUBSCRIPTION PERIOD?

No, you’re free to cancel, pause or skip a subscription at any time.

DO I SAVE MONEY BY SUBSCRIBING?

Yes, absolutely. By subscribing for our coffee you save 10% versus the One-Time Purchase price.

DOES HIGH VOLTAGE COFFEE CONTAIN ANY ADDITIVES?

High Voltage Coffee has absolutely no additives or other ingredients, 100% natural giving it about 1 calorie per cup, no carbs, protein, fiber etc.

WHAT'S BETTER? WHOLE BEAN OR GROUND COFFEE?

Just like roasting, grinding coffee beans is the best option as grinding releases gases and oils that have the very best flavour. Pre-ground coffee might be convenient, but it sits in your pantry until your ready to use it meaning the coffee has probably lost all the flavours by the time you brew it. The shelf time alters its flavours which in the end affects the quality of your coffee.

Stick with whole bean coffees, and grind them yourself as you need it. Your taste buds will really thank you in the end.

HOW FRESH IS YOUR COFFEE?

We roast our coffee beans every 2 or 3 times a week, and ship within 48 hours of roasting, orders will always ship same day as long as you put your order in by 4pm. Our coffee guaranteed fresh!

HOW MANY CUPS OF COFFEE CAN I GET FROM A 1KG BAG?

If you’re trying to figure out exactly how far a bag of 1Kg whole beans will stretch you, it’s really dependent on how you’re brewing your coffee. 

A 1 Kg bag of High Voltage Coffee will make about 120+ cups of strong coffee, and will cost you around 24 cents a cup. Imagine how much money you will save if you make your own coffee compared to buying from a cafe which will cost you anywhere from $4.50 - $6 or more for a cup.

DO YOU DELIVER TO MY AREA?

Yes we can ship to any location Worldwide but our main market is Australia and NZ.

DO YOU OFFER FREE SHIPPING?

We absolutely do. We offer free shipping within Australia for orders $75 and over.

HOW LONG DOES SHIPPING USUALLY TAKE?

It varies from area to area. Metro areas usually the next day if you order before 4pm. Other areas 2 - 4 days. But we ship our coffee as soon as the orders come in for a speedier delivery.

HOW DO I TRACK MY ORDER?

We will email and sms tracking info (sms only if you added ph number) soon after you have placed your order, you will also receive updates sent to your email and sms every step of the way during the delivery process so you know exactly where your order is at all times.

If you have any questions or are having trouble viewing your tracking information, please contact customer service and we will assist you! You can also check from our LIVE CHAT box on the bottom right of our website.

WHAT ARE THE SHIPPING RATES?

High Voltage Coffee Co. offers a flat rate shipping of $8 on all our products Australia Wide or FREE SHIPPING if you spend $75 or more.

DO YOU SHIP TO PO BOX OR PARCEL LOCKER?

Yes. Make sure all the details are 100% correct.

CAN I PICK UP?

Not really. We have a system that lets us track all the packages and we want to keep it nice and clean. In very rare and exceptional circumstances you may request permission to pick up from our warehouse, but in most cases this will not be allowed. We are planning on opening a retail store in the near furure.

WHERE DO YOU SOURCE YOUR BEANS FROM?

We always use only the best possible premium and Organic, Fair Trade Coffee Beans for High Voltage Coffee. The beans that we use are from India, Ethiopia, Nicaragua and Brazil.

Like most plants, coffee is a crop and weather can affect the strength and flavour of the coffee beans. These 3 regions 100% of the time give us the best results, and our team is always testing to make sure we are offering the strongest, highest quality, consistent and most delicious coffee beans possible.

IS IT SAFE TO SHOP ONLINE?

We only use the safest payment processing services available on the web. If you have any security questions or concerns please contact us anytime. Our payment processors are PayPal.com, Stripe.com Afterpay.com, Zip.co

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Mastercard, VISA, Discover, American Express, Afterpay and Zip etc..

Buy now pay later means you pay by instalments over time, instead of paying the full amount upfront. We have these options: Afterpay and ZIP

HOW DO I ENTER DISCOUNT CODES?

On the checkout page there will be a box where you can enter your discount code. Once you have entered the code, click "Apply". Your total amount will be updated to reflect the discount.

IS YOUR COFFEE VEGAN FRIENDLY?

Absolutely. Our coffees contain no milk, eggs, meat or dairy products.

IS YOUR COFFEE VEGAN FRIENDLY?

Coffee is the only product in our facilities, it will never come into contact with anything that contains wheat or gluten.

HOW GOOD IS HIGH VOLTAGE COFFEE?

Freakin’ awesome coffee! We guarantee it!

WHAT FLAVOURS WILL I GET FROM A CUP OF HIGH VOLTAGE COFFEE?

High Voltage Coffee Co. is a dark roast, full bodied coffee, well balanced with notes of Dark Chocolate, Cocoa, and lingering palate of dark fruits and pecan. Tell us what flavours you find?

WHAT HAPPENS IF I'M NOT HAPPY WITH THE COFFEE?

It doesn’t happen very often, but if you aren’t happy with the coffee beans, or capsules send us an email or chat to us on LIVE CHAT on the bottom right hand corner of the website. And we'll will sort you out!

CAN I CHANGE MY ORDER AFTER I HAVE PLACED IT?

If you need to change or cancel your order after you have placed it can be a little challenging as our turnaround time is lightning fast. In the event that you need to change or cancel your order, please contact us right away via our LIVE CHAT bottom right-hand corner of of our website and we will sort it out asap.

HOW DO I STORE MY COFFEE AFTER I HAVE OPENED IT?

We recommend storing coffee in an air tight container, in a dark and cool place, such as the pantry.

WHOLESALE & BULK ORDERS

Our partnerships are growing everyday! We are always happy to partner with like-minded businesses. Our wholesale partners are important to us. Their success is our success, and we are devoted to helping them grow. We are proud to partner with businesses of varying sizes who share our passion for specialty coffee.

WHERE ARE YOU BASED?

We are based in Sydney and on the Central Coast NSW

JOB OPPORTUNITIES

If we have any positions available you can find out more on our Careers page HERE

DO YOU SELL HIGH VOLTAGE COFFEE IN SUPERMARKETS?

We like to sell our coffee fresh, and the best way to do that currently is directly to our customers right after roasting, made to order so we can guarantee the freshness of our coffee. So at this stage our coffee is available through our online store only.

WHAT MACHINES CAN I USE YOUR NESPRESSO COMPATIBLE CAPSULES WITH?

Our capsules / pods are compatible with all the original style Nespresso® coffee machines. Our capsules / pods do not fit the new Vertuo line of Nespresso® machines or commercial Nespresso® flat disc capsules. If you have any more questions let us know! Chat to someone on our LIVE CHAT on our website or email us on: contact@highvoltagecoffee.com.au

WE WANT TO GIVE YOU THE BEST EXPERIENCE POSSIBLE!

We are working hard every day to improve in every way. If something wasn't right with your order or experience with High Voltage Coffee Co. Please let us know asap and we will fix it!

I CANNOT LOG INTO MY ACCOUNT AND DON'T KNOW WHY

A failing login can have several causes. Maybe you have a typo in your password or email, please check this first. If that fails you can reset your password on the login page. If your still experiencing problems please contact us and we can help you.